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01223 858414
sales@midsummerenergy.co.uk

Terms and conditions

Payment

Items purchased through the website must be paid for in full - including delivery costs - prior to dispatch. Prices and delivery costs are as listed on the website.

We endeavour to keep our website accurate and fully up-to-date, and aim to fulfill orders promptly and to the full satisfaction of our customers. However, we do reserve the right to refuse orders at our sole discretion, to change the price and specification of items listed on the website, and to withdraw items from sale at any time.

Delivery

We aim to send items within 2-3 business days of an order being placed. Please note though that we can make no guarantee of delivery times - we are a small business, and there may be occasional periods when there is no-one available to send an order for a couple of days, or we may need to order in stock. However, we will let you know by email if there will be any delay to your order. If the delay is significant and you would rather not wait we will always be happy to refund any money you have paid.

Delivery costs quoted are for the UK mainland only. We are happy to deliver within the European Union, or further afield, but please contact us before ordering.

Title and risk in the goods passes to the buyer on delivery.

Warranty

We endeavour to source all of our products from well-established manufacturers and suppliers. As standard, the products that we supply are covered by a 2 year workmanship warranty from the date of purchase, unless otherwise stated. During this warranty period, Midsummer Energy will repair or replace, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

When the warranty is provided by the manufacturer of the product (as stated in the product manual, datasheet or manufacturer website provided), this can be subject to change at any time. If you need to make a claim under warranty, please inform us in writing as the procedure can be different for different manufacturers.

Returns

If a product we sell proves to be defective, you should notify us immediately after purchase. We will take the goods back and replace the item or refund the money you have paid, including delivery costs, once we have tested the item(s) and confirmed a fault in the product. You may also return unwanted items within 30 days after purchase, provided they are still in their original, undamaged packaging. If you return an unwanted item, you are responsible for delivery of the item back to us, adequately insured, at your expense. We will refund the price of the item, but not the cost of delivering it to you.

Complaints

We aim to provide a helpful, friendly service. However, if you do find any cause for complaint, please get in touch, and we will do our best to resolve the problem to your satisfaction. In the unlikely event of a legal dispute, you agree to be governed by the laws of England, and submit to the exclusive jurisdiction of the English courts.